Anija RMS | Repair & Warranty Management
Repair management, made simpler

Less chasing.
More fixing.
Every repair, together.

A clearer day at your service counter. Keep repair tickets, warranty records and customer updates in one place, so your team knows what needs attention and what is ready to go home.

Staff login Explore features
Made for phone & desktop Barcode scanner ready Separate business workspaces
RepairsIntake through to pickup
WarrantiesCoverage by serial number
Customer updatesSMS & email notifications
Your whole teamAccess that fits each role
What you get

A little less admin. A lot more clarity.

Keep the details your team needs close at hand, from the first conversation to the final pickup.

Ticket from intake to pickup

One record per device: customer, fault, repair notes and status history. Received → in repair → ready → picked up, with nothing falling through.

Warranty by serial number

Register products against a customer, scan serials in bulk, and see at a glance what is active, near expiry, expired or returned.

Automatic SMS & email

Customers hear from you when the device is received and when it’s ready — templates are yours to edit, per business, and can be switched off anytime.

Each business stays separate

Staff only ever see their own shop’s tickets and customers. Keep each business’s day-to-day work in its own workspace.

Excel export & labels

Download any filtered list of tickets or warranty items to Excel, and print a device label at the counter in your own size.

Phone-first staff app

Your team works in a clean app made for small screens, no training day, no desktop required.

Warranty workspace

Know what is covered before you promise a repair.

Point a barcode scanner at the box and keep going. Each serial is checked against your records the moment it lands, so a device that’s already registered can never be entered twice.

  • Bulk scanning Add dozens of serials to one product without touching the mouse.
  • Duplicates blocked before you save Nothing is written until every serial is clean — and your typing is never lost.
  • Expiry the moment you need it Pick a warranty period and the expiry date is worked out for you.
  • Returned units go back in stock Mark an item returned and its serial is free to register again.
Serial numbers
Scan or type a serial…
SN-8842-01 · AvailableSN-8842-02 · AvailableSN-8842-03 · Already registered

Example serials shown to explain the workflow.

Checking Not registered Already registered
How it works

Four steps, start to finish

The same flow your counter already follows — just written down automatically.

1

Take it in

Enter the customer and the fault. A tracking ID in your own format is generated and the customer gets an SMS.

2

Repair it

The technician picks the job from the queue, adds notes as they work, and marks it done when it’s fixed.

3

Hand it back

Mark it ready, the customer is notified, and pickup is recorded — so you always know what’s still sitting on the shelf.

4

Cover it

Register the serials under warranty and check coverage in seconds the next time that device walks in.

Access control

Everyone sees exactly what they should

Roles are set when you add someone to a business. No one can reach another shop’s records — not by guessing a link, not by any other route.

BO

Business Owner

Runs one shop
  • Every ticket and customer in their business
  • Product catalog and warranty settings
  • Exports and reports
SA

Sales / Counter

Front desk
  • Takes devices in and hands them back
  • Registers warranty at the counter
  • Prints labels and looks up status
RP

Repair Technician

Workshop
  • Works the repair queue by stage
  • Adds repair notes as the job moves
  • Marks work done for pickup
Get started

Let’s make your counter easier to manage.

Tell us about your shop and we’ll get your business, your staff and your SMS templates ready. Already set up? Sign in and get to work.

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